Terms & Conditions

Once your order has been received by the Amare Living team, we will send out a sales confirmation by email, confirming all aspects of your order. Your delivery date will be confirmed at a later stage. Once details of your order are confirmed, we will start production and plan delivery.

If you would like to make a change to your order please contact the customer services team via phone or via email at sales@amareliving.com.

If you wish to cancel your order after 24 hours of placing the order, you will be charged a cancellation fee of 10% of the purchase price to offset any production and administration costs that we have incurred. An order amendment will reset the delivery timescales.

Whilst we cannot initially guarantee a delivery date, we aim to deliver all of our products within 7-14 working days. The delivery estimates quoted on this site are not guaranteed but can be used as a reasonable expectation of when you should expect to receive your order. We will do our utmost to meet our quoted timescales. In the event that we will not be able to meet this target, you will be notified at the first instance. Delivery to more remote areas of the UK may incur additional delivery delays. For more information, please see our delivery guide.

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where your furniture will be placed and consider the route our delivery team will take to get it there. If you have any concerns regarding access, please contact the customer services team.

Our deliveries take place Monday to Sunday, 7am to 10pm. In all cases, the delivery date and time will be agreed with you beforehand.

Delivery is free to all addresses in England and Wales. Delivery to Scotland (including the Highlands and Islands), Northern Ireland and the Republic of Ireland is charged at a fixed fee of £109 per order. Deliveries to the rest of Europe are available on request and will be quoted individually.

Any delivery charge is shown at checkout before you pay. For full details, please see our Delivery Policy. If you require additional assistance, please contact customer services.

Your order will be scheduled for delivery and you will be contacted by one of our team to discuss a delivery day and a time slot that suits our delivery schedule, van capacity, availability in your local area and your availability to receive your order.

Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the products.

If you are not available in person to accept on the delivery day and the time slot we have agreed with you, we reserve the right to charge a fee of £60 for redelivery (may vary in remote locations). All redeliveries will respect our rolling delivery schedule, van capacity and availability in your local area.

The quoted delivery timescales will reset if a delivery fails.

If you have installation of your bed scheduled but the bed frame is unable to be transported up the stairs, this will go down as a failed delivery and a minimum fee of £60 for redelivery will apply in addition to the cost of altering/re-making the bed parts which do not fit up the stairs.

Quality is paramount to us. Every product that we send out undergoes a rigorous quality assessment and is also re-checked against your order specifications.

Damage or inaccuracies are rare but can happen, so we ask that you check your products on delivery. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification. If you're not 100% happy when you inspect them, please make a note of this on the delivery form and let our customer services team know as soon as possible so that we can rectify the issue for you.

Every item that leaves our doors is made to order to your specifications, so the standard 14-day change-of-mind cancellation right does not apply. If you change your mind after delivery, we can accept the return of undamaged items for a partial refund, as set out in the Refunds section below.

If you only realise after the delivery that you are unhappy with the quality, or that we've sent you the wrong item, please contact our customer services team within 14 days of delivery so that we can either resolve your issue or facilitate your return.

We may ask for you to send us photos or videos of any areas of damage or imperfection to offer you a suitable course of action.

Please ensure that the item is returned in the condition it was received in. If the item is not received in the condition in which it was received, you will be charged for the repair of the item to return it to its original condition.

For hygiene purposes, we are unable to accept back any mattresses that have been removed from the original packaging. This policy will be strongly enforced regardless of whether the correct mattress has been received. Prior to opening the mattress, please ensure you have received the correct size and style of mattress. All mattresses are delivered in clear plastic polythene packaging.

If an item does not fit up the stairs, it will be registered as a return after delivery. Until the outstanding costs of redelivery and adjustment have been paid, the new parts will not be delivered. Failure to settle the outstanding amounts within 14 days of request will lead to a cancellation of the order and the order will be logged as a return after delivery.

Therefore, it is imperative for customers to ensure the items ordered will fit up the stairs. Please contact us if you would like to discuss anything prior to ordering.

We will process your refund as soon as we receive your item back in stock. Orders that have not been delivered will be refunded within 14 days of notification. We will refund the purchase price, less our cancellation fee of 10% of the purchase price where the order is cancelled more than 24 hours after it was placed.

Orders that have been delivered and returned will be refunded within 14 working days after we receive your return, provided the items are undamaged and in their original condition. We will refund up to 60% of your purchase price, less our collection and restocking charge of £99 per order. The restocking charge will be deducted from the purchase price and the refund of up to 60% will be calculated on the remaining amount.

You will not be charged for the delivery of a new part if the product we delivered is faulty or incorrect. However, if you choose not to exchange and instead opt for a return, the product will be deemed to have been delivered and returned and standard charges will apply.

For security reasons, you will be refunded on the card or payment method that you used to place your order.

Many of our products are handmade for you. For this reason, dimensions may vary +/- 8% for sizes stated. Where space and fit are of paramount importance or concern, please contact our customer services team to ensure that the item is fit for purpose and available space.

We cannot be held responsible for inaccurate measurements.

All of our upholstered products are available in any of our wide range of quality fabrics. Our fabrics vary in colour, feel, durability and composition. Fabrics will also appear different in person versus online where screen resolutions and technologies vary considerably.

For this reason, and in the interests of a smooth experience with Amare Living, we can send out up to seven samples of the fabrics prior to placing an order. This service is free of charge.

We will not accept returns for apparent discrepancies between the fabric pictured and the fabric you receive on your bed as we offer the option of viewing the fabrics via our sample service prior to ordering. If you would like clarification over a certain colour, please use the fabric request option.

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