Frequently Asked Questions
About Amaré Living
Ordering & Payment
Answers to common questions about ordering and paying with Amare Living.
You can place your order via our website or by contacting our sales team.
We accept all major credit and debit cards. Customers can also checkout with PayPal or spread their payments with Klarna.
We currently offer payment plans through our finance partners, Klarna and PayPal. We have the option of paying in three equal monthly payments to help spread the cost.
Please get in touch with our customer services team who will be happy to talk you through the available options. If you would like to know more about Klarna, please see our Klarna FAQ guide.
You will receive a sales confirmation immediately after you have purchased online. Please check you have entered the correct email address and check your junk and spam folder if the sales confirmation does not appear in your inbox.
You will have a further 24 hours to let us know of any changes you wish to make.
Your card details are safe with us. Our payment gateway is provided by Stripe Payment Systems, Klarna and PayPal. Our website is secured by SSL encryption technology which is the most advanced software at ensuring online transactions are secure.
You can amend your order within 24 hours of receiving your sales confirmation. After this time, any order amendments may incur a cost (please see our Terms & Conditions).
Fabric samples are sent out within 24 hours of receiving your request and are sent out via 1st class post. If you have any issues, please contact our customer services team.
Yes. Innovation and design are what we do which is why we love partnering with interior designers, architects, and boutique hotels to perfect their interior vision. You will have a dedicated account manager who is able to guide you through the process. To apply for a trade account, please email management@amareliving.com or call 01924 971388.
Products
Where are your items made?
All products are handmade at our headquarters in West Yorkshire. Some items such as car beds and bunk beds are sourced from external distributors.
Do I receive warranty with my bed?
We offer a free 2-year warranty with every item purchased. The warranty covers structural defects and manufacturing faults but does not cover rips, staining or spillages.
This 2-year cover is our Amare Care promise and is included as standard, so there is nothing extra to buy. For further information, please read our warranty guide.
Can you assure me that the furniture I receive will be an exact match to my fabric sample?
We use a wide range of upholstery fabrics, most of which are woven with natural fibres. As the fibres are natural, there can be a slight variation between batches, but we ensure that there are never any extreme differences. Slight variations are what makes your bespoke item unique to you.
Can you do custom sizes?
All our upholstered beds are bespoke and made to order, therefore we can customise virtually any product and adapt it to your needs. This ranges from adjusting headboard heights to combining two designs to achieve your dream look. Customisations may attract a surcharge depending on the degree of alterations required.
Please get in touch with our friendly customer services team to discuss your requirements.
What mechanism do your storage beds use?
Our ottoman beds boast four hinge pistons which enable convenient access to the two storage compartments below. Our metal gas lift storage solution can be added to any bedstead and is powered by two hinged gas pistons which lift to reveal one large storage compartment.
Why isn’t my ottoman lift closing?
When first used, the hinge pistons can be quite stiff. Therefore, we advise placing your mattress on the ottoman frame before attempting to operate the gas lift mechanism. The additional weight of the mattress reduces the stiffness of the pistons to enable a smoother operation.
Will my mattress fit on your beds?
All our beds and headboards are manufactured in standard UK sizes and will fit all standard UK mattresses. For example, if you have a standard UK 4ft6 double (135cm x 190cm) mattress, it will fit any of our 4ft6 double beds.
Can I get free fabric samples?
Yes, we recommend you order free samples so you can see the colour and fabric of your bed in person and match it with your home.
Please note: we will not accept returns for apparent discrepancies between the fabric pictured and the fabric you receive on your bed. If you would like clarification over a certain colour, please use the fabric request option.
Will your headboards fit my divan or ottoman base?
You can buy any headboard with confidence. All our headboards are manufactured in line with standard UK sizing so our headboards will fit the corresponding size base, even if the base was purchased from another retailer.
Can I choose my feet?
Yes. As standard, we provide chrome feet with all our beds unless stipulated otherwise. Please call our customer services team who can talk you through alternative feet options.
Can I choose the colour of my studded beading?
Yes. As standard, the studded beading that is pictured is what we will deliver. You have a choice of chrome, gold, and antique brass beading. However, if you would like to change the colour of the beading, please contact our customer services team.
Can I assemble the bed myself?
Both our ottoman beds and divan beds arrive in two pieces. Once assembled, the two parts are adjoined to create a single solid unit. 3ft styles arrive assembled ready to use as a single unit.
Do you offer discount codes, sales, or promotions?
We have promotions available for multi-item purchases, many of which are automatically applied at checkout. We do occasionally have sales and discount codes running so please do contact our sales team to take advantage of the latest offers.
Delivery
How long will it take for delivery?
Our standard delivery time is 7 to 14 working days from the date of your order, as every item is made to order. Timescales may be longer during busy periods and all delivery dates are estimates. For full details, please see our Delivery Policy.
Can I delay the delivery of my order?
Yes, please let our customer services team know when you place the order so we can make the necessary arrangements.
I am unavailable to receive my order, what should I do?
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24 hours prior notice is required to cancel or reschedule a delivery to avoid incurring extra fees. Please note that in the event you reschedule the delivery of your items, we cannot guarantee delivery will be completed within our standard timescales.
We know it is not ideal but failed deliveries will incur a cost. This is because we are unable to claim back costs associated with route planning, driver’s wages, and vehicle space allocation.
Do you offer free delivery?
Yes. Delivery is free to all addresses in England and Wales. Delivery to Scotland (including the Highlands and Islands), Northern Ireland and the Republic of Ireland is a fixed £109 per order. Please see our Delivery Policy for more information.
Why do I have to pay for delivery?
Delivery is free across England and Wales. Deliveries to Scotland, Northern Ireland and the Republic of Ireland carry a fixed charge of £109 per order to cover the additional distance and transport costs. The charge is shown at checkout before you pay.
Can you take away my old furniture?
We offer a unique mattress recycling service where we can take away your old mattress when you order a new one.
We currently do not take away and recycle any other furniture items.
Do you deliver outside of the UK?
Yes. We deliver to the Republic of Ireland for a fixed charge of £109 per order. Deliveries to the rest of Europe are available on request, with a charge that depends on the location and the items ordered. Please contact our customer services team for a quote.
International customers can also collect their order from our factory headquarters at no extra cost.
Do you offer weekend delivery?
To maintain quoted delivery timescales and offer you first class service, we ship orders according to our weekly schedule. If circumstances allow, we may be able to accommodate a weekend delivery.
If weekend delivery is essential, we can accommodate this but it would mean longer lead times which would be confirmed at the time of booking in the delivery.
How can I amend my delivery details?
Please call our customer services team as soon as possible if you need to change the details of your delivery. It is your responsibility to ensure the delivery details you have provided are correct. Incorrect details may lead to a delay in delivery and the incurring of fees.
Are your reviews genuine?
All our reviews are genuine as they are gathered by independent platforms.
Returns & Refunds
Can I cancel my order?
You can cancel your order free-of-charge within 24 hours of placing your order. Please contact our customer services team as soon as possible if you wish to cancel your order.
Once 24 hours have passed since your order was placed, production will commence. Customers can still cancel their order before delivery, but a 10% cancellation fee will be charged to cover the cost of processing time, material usage and labour costs.
How long will my refund take?
All refunds will be processed immediately but please allow 14 working days for the funds to show up in your account.
What happens if my items arrive damaged?
Damages and inaccuracies are very rare but can occur, so we ask that you check your products over once you have received them. If, in the unlikely event, you find that any items are damaged, please contact our customer services team who will provide a solution.
Customised Beds, Mattresses & Headboards
Our in-house team specialise in creating bespoke:
Tailored Design, Crafted For You.
Every piece is made to your exact specifications, ensuring a finish that reflects your personal style and vision.
Premium Materials, Expert Craftsmanship.
We use only high-grade fabrics, hardwood frames and precision detailing, handmade by specialists with decades of experience.
Made-to-measure Perfection.
From dimensions to detailing, every element is custom-built for a flawless fit in your home, with quality guaranteed.
Let's build your bed today
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