If you only realise after the delivery that you are unhappy with the quality, or that we’ve sent you the wrong item, please contact our Customer Services Team within 14 days of delivery so that we can resolve your issue or facilitate your return.

We may ask for you to send us photos or videos of any areas of damage or imperfection in order to offer you a suitable course of action.

If you do opt to return, please ensure that the item is returned in the condition it was received in. Any items returned without adequate packaging which leads to damage during the return will incur a cost equating to the extent of damage caused.

For hygiene purposes, we are unable to accept back any mattresses that have been removed from the original packaging. Please check you have received the correct mattress size and style prior to removing the packaging as once the packaging has been removed, we cannot accept a return for hygiene purposes.

We will process your refund as soon as we receive your item back in stock. Orders that have not been delivered will be refunded within 14 days of notification. We will refund the purchase price, excluding our administration fee of 50% per order if the order is not cancelled within 24 hours.

Orders that have been delivered and returned will be refunded within 14 working days after we receive your return. We will refund 60% of your purchase price, excluding our collection and restocking charge of £99 per order. 

You will not be charged for the delivery of a new part if the product we delivered is faulty or incorrect. However, if you choose not to exchange and instead opt for a return, the product will be deemed to have been delivered and returned and standard charges will apply.

For security reasons, you will be refunded on the card or payment method that you used to place your order.